A guide Agile Service Management based on ITIL 4

New ways of working with ITIL 4 and Atlassian

Information Technology (IT) teams are used to operate based on bureaucratic and complicated requirements. However, ITIL 4 offers a practical orientation integrating Agile, Lean, and DevOps concepts.

The latest version of this library (ITIL) offers a collaborative, iterative, and customer-centric approach to adapt quickly and deliver a seamless service experience. In short, ITSM is becoming more agile.

Manage services from an Agile point of view

Take an integrated approach to service management in IT projects based on ITIL 4 and Atlassian to bring software tools efficiency. Learn how to:

  • Manage projects from an agile standpoint to accelerate deliveries.
  • Manage customer-centric requests and services.
  • Manage incidents in an adaptive format.
  • Control changes based on automation and collaboration.
  • Apply continuous delivery.

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