DEISER | About us | More than 20 years Making IT Different

Our more than 20-year history

Back at 1998, DEISER was one more technology company struggling to carry out its activity in the best possible way, but lacking a clear identity, mission or concrete values. The company’s -its associates’- DNA was to do the best possible job within a too wide variety of activities, some of them diluting each other. There were too many things in scope to do them well. The irruption of Agile, the arrival of Jira (and Atlassian) to DEISER, and the need to reinvent ourselves as a company in the middle of the world crisis of 2007-2012 showed us the way. Keep reading...

The ‘Dream’ #ProductTeam

They're making Projectrak (formerly Profields) the definitive solution to track projects in Jira, making it every day more attractive visually, lowering the number of errors, and making it more robust by extending it to support a capacity to handle 2000 or 3000 Jira projects. They are obsessed with offering the best possible customer support and enhancing the UX within a software system where there's almost no room to execute a proper UX. They enjoy their job, but they equally enjoy the overall success of DEISER, the Service Team achievements, and the Atlassian licenses sold. Leading this team is Leo, a person who fell in love with Atlassian and Jira more than 10 years ago, and it's still going –as well as all the #ProductTeam- with Projectrak, an essential complement for project tracking in Jira.

The PR devourers!

Pedro is one of five founder associates of DEISER, also the PRs responsible. He's non-stop! No, PR doesn't have anything to do with Public Relations; the PRs are how we have named the internal Jira tickets concerning the Atlassian licensing requests. Pedro's work is continuous, by email, by phone, by Teams, you name it… and together with him, there are Marta and David, preparing and dealing with the offers, reviewing and executing them, getting in touch with customers to communicate their licenses are already available at My.Atlassian.com. This system works like a well-oiled machine.

Campaign after campaign

The marketing team members work hard launching campaign after campaign, making other companies aware of the different ways DEISER can help them reach their potential with Atlassian tools and apps. It all starts with Dani, imagining everything in his head, translating that to the team to start executing the work; Miguel and Santi are in charge of the visual execution by giving to it “the DEISER touch”; and finally Huwen, “the SEO man,” spreads the word about it with his special skills through all the possible channels in the Digital Marketing spectrum. These guys are non-stop!

The super ACPs in the #ServiceTeam

They don't stop! It doesn't matter if they are in the office, in our customer’s premises or confined at their homes. Our ACPs are expert consultants who enjoy working with the Atlassian stack and working closely with our customers; they are continuously helping each other when any doubt arises within. Our Teams' chat is a hive of queries, discussions, and debates to offer the best possible solution to our customers. In fact, our customers always rely on the ‘Support Pack’ service our teams from Madrid, Valencia, and Barcelona offer… if there's any complicated script to be done, or an Atlassian Marketplace app capable of solving a complex scenario, our #ServiceTeam knows about it. We don’t know how, but they know that for sure!

Our person for the people

A company like DEISER, with a strong culture to care for the people, needs someone like Gemma. She's the one who cares for DEISER's people. She makes the right questions, pays attention to each of our behaviors, rings us to check how are we doing, recruits the best possible people to join DEISER, and helps us to keep improving; she doesn't hesitate to address any trouble, argument, misunderstanding or lack of communication. She does all of these things and many more... that’s why we're sure we will need more “Gemmas” within our team.

The most agile finances

Hundreds of invoices per year, hundreds of charges, payroll payments, taxes, loans, insurances, commissions, credits, accounting entries… A quick team always ready to support the financial and accounting operations of DEISER. José Luis is in charge of the payroll, taxes, and covering the financial needs when you must pay a lot of software beforehand… on the other hand, Anabel works at lightning speed: invoicing, registering charges, entering expenditures, making month after month lots of reports on sales and expenditures. No spreadsheet can pose a challenge for her. Accounting has no secrets. They are the most agile side of the DEISER finances.