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Consulting

We produce results by bringing together objectives, people, processes, and tools.

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Solutions

We simplify project management, enhance team collaboration, and increase productivity.

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Support

We keep your Atlassian tools available and easy to use with reliable technical support.

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Licensing

Flexible licensing options to access the features you need in your Atlassian tools.

Go to Licensing >

ProjectrakProjectrak

Take control of your projects in Jira.

Go to Projectrak >
ExporterExporter

Export Jira issues safely without
losing data.

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BudgetyBudgety

Project budget management and cost tracking for Jira.

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About us

We help companies grow with Atlassian in a sustainable way.

More information >
History

More than 20 years finding the best software solutions for all teams.

More information >
Join Deiser

We are building a great team of professionals. Do you want to join us?

More information >
Events

Learn, network, and engage with industry leaders and Atlassian ecosystem components.

More information >
Podcast

"Por las nubes de Atlassian": All the things surrounding Atlassian Cloud in Spanish.

More information >
Resources

Enrich your knowledge about Atlassian products and our Marketplace apps.

More information >
Let's connect
Consulting

We produce results by bringing together objectives, people, processes, and tools.

Go to consulting >
Solutions

We simplify project management, enhance team collaboration, and increase productivity.

Go to Solutions >
Support

We keep your Atlassian tools available and easy to use with reliable technical support.

Go to Support >
Licensing

Flexible licensing options to access the features you need in your Atlassian tools.

Go to Licensing >

ProjectrakProjectrak

Take control of your projects in Jira.

Go to Projectrak >
ExporterExporter

Export Jira issues safely without
losing data.

Go to Exporter >
BudgetyBudgety

Project budget management and cost tracking for Jira.

Go to Budgety >
About us

We help companies grow with Atlassian in a sustainable way.

More information >
History

More than 20 years finding the best software solutions for all teams.

More information >
Join Deiser

We are building a great team of professionals. Do you want to join us?

More information >
Events

Learn, network, and engage with industry leaders and Atlassian ecosystem components.

More information >
Podcast

"Por las nubes de Atlassian": All the things surrounding Atlassian Cloud in Spanish.

More information >
Resources

Enrich your knowledge about Atlassian products and our Marketplace apps.

More information >

Expert Atlassian Support Services

Always available, always by your side.

Your team can’t afford downtime. Our support contracts adapt to your organization, offering real solutions to daily challenges.
Request a diagnosis
Servicios de soporte experto Atlassian

Companies that trust our support
BBVA
Lear
Vueling
Carreras
Iberdrola
Caf Power Automation
Glovo
Roche
Iberia
Obramat
Unicaja
Evo Bank
Siemens Gamesa
Ahorramas
Aliseda

Why choose Deiser?
Our commitment is to ensure your Atlassian applications operate optimally, adapting to your business's unique needs. From initial implementation to ongoing support, Deiser is with you at every stage of your technological journey.
Real support for your needs

Real support for your needs

We don’t just resolve issues, we also prevent them before they impact your operations.
Continuous optimization

Continuous optimization

We continuously review and optimize your instance to maximize its value.
Transparency and trust

Transparency and trust

Clear metrics, regular updates, and full traceability for every intervention.
Commitment and results

Commitment and results

We align with your objectives to ensure profitability and tangible outcomes.
Contact us

Results that speak for themselves:

68 NPS

Net Promoter Score

92% CSAT

Customer Satisfaction

80%

Contract renewal rate

4.87/5

Resolution quality score

We offer end-to-end, personalized Atlassian support management
We take care of monitoring, maintaining, and improving your Atlassian applications so you can focus on what matters most: achieving your strategic goals.
Proactive and reactive incident resolution

Proactive and reactive incident resolution

We address immediate issues and work to prevent recurrence.

Evolutive maintenance

Evolutive maintenance

We adapt your Atlassian ecosystem as your processes and needs evolve.

24/7 monitoring

24/7 monitoring

We detect and act on any incident, even before you notice it.

Automation and migrations

Automation and migrations

We optimize your Atlassian processes and migrate your instances in a controlled manner.

Continuous training

Continuous training

We empower your teams with knowledge tailored to your business reality.

Hire agile and expert support to keep your Atlassian ecosystem aligned with your business

Contact us

Our support plans
Choose the support level that best fits your business. We offer three service levels to ensure your Atlassian tools work as they should, when you need them most.

Silver

Basic support for teams that need operational reliability during business hours.
  • Support hours: 8x5.
  • Basic response SLA.
  • Basic resolution SLA.
  • Medium priority.
  • Compliance guarantee.
Request pricing

Gold

Designed for teams needing greater coverage and higher quality service.
  • Support hours: 12x5.
  • Improved response SLA.
  • Improved resolution SLA.
  • High priority.
  • Compliance guarantee.
  • QA validation.
Request pricing

Platinum

Maximum priority, full validation, and preferential service.
  • Support hours: 12x5.
  • Optional 24x7 support.
  • Maximum response SLA.
  • Maximum resolution SLA.
  • Maximum priority.
  • Compliance guarantee.
  • QA validation.
Request pricing

Your support team
All our support plans include experts across all management layers to provide the guidance you need.
Key Account Manager

Key Account Manager

Focused on your satisfaction and strategic alignment.
Service Manager

Service Manager

Optimizes and monitors SLA compliance.
Technical Lead

Technical Lead

Resolves complex issues and ensures technical excellence.
Multilevel Support

Multilevel Support

Scalability and effectiveness tailored to your complexity level.

Our team distributes effort to always provide a useful response, regardless of complexity.

Technology that enhances your service

Exclusive portal in Jira Service Management

Accessible:
Exclusive portal in Jira Service Management

Real-time 360º dashboards

Transparent:
Real-time 360º dashboards

Monitoring of our quality and your satisfaction

Controlled:
Monitoring of our quality and your satisfaction

Get your questions answered before you start
We answer the most common questions about our support framework contracts so you can make the best decision with full confidence.

Tell us what you need
We’re here to help make your Atlassian ecosystem robust, efficient, and future-ready.
  • Share your specific needs or questions by filling out the form.
  • Receive a customized proposal tailored to your reality.
  • Meet with our sales team to refine the details.
Turn your Atlassian ecosystem into a success driver, not a roadblock.

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