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GOMOOD | Customer sentiment and emotion analysis and identification of mood trends

Customer sentiment and emotion analysis

Tailor support services in Jira Service Management to match your customers' moods.

Clients that trust us

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Customer sentiment and emotion analysis benefits

Centralize sentiment analysis reporting

Centralized sentiment and emotion analysis reports

  • Single pane of glass of your customer mood.
  • Track your customer sentiments and emotions.
  • Make sure you're on the right path for your customer success.
Customer mood journey by issue

Customer mood journey by issue

  • Gain insights with every conversation with ease.
  • Help agents understanding customer moods.
  • Track customer sentiment journey.
Spread the customer mood in Jira

Spread the customer mood in Jira

  • Use customer sentiment and emotions in JQL and Jira Dashboards.
  • Create Jira Service Management Queues according to the customer mood.
  • Incorporate sentiments and emotions into Automation rules.

Start tailoring Jira support today

The best way to understand customer moods in Jira is here

How Gomood helps each role

Chief customer officer (CXO)

ITSM service manager

Support agents

Benefits of Gomood for Chiefs customer officer

Gain a holistic view of your dissatisfied customers' experience from start to finish and collect data to check if your service team is enhancing customer sentiments.

ITSM service manager | Gomood

Seize control of critical issues with dissatisfied customers and prioritize them based on customer sentiment.

Support agents | Gomood

Stay informed about users' moods at all times, enabling you to respond in alignment with their feelings and emotions.

Enhance customer satisfaction to new heights

Plug and play

Plug and play

Once installed, you can begin analyzing insights starting from the first issue created or the first comment. You will also have the option to perform an initial data upload.

Customer satisfaction in real time

Real-time customer satisfaction

Don't rely solely on satisfaction surveys or the analysis of CSAT or NPS. Gain real-time insights into the mood of your customers and improve their voice.

Actionable data

Actionable data

It's more than just reports; gain insights that pinpoint exactly where to focus your customer experience efforts.

Transform support with mood insights