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Rovo

Advanced AI speeding up your business transformation.

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Multichannel ITSM with AI

Allow your users to create requests from WhatsApp, Teams, Slack, Telegram, or email.

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Consulting

We produce results by bringing together objectives, people, processes, and tools.

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Solutions

We simplify project management, enhance team collaboration, and increase productivity.

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Support

We keep your Atlassian tools available and easy to use with reliable technical support.

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Licensing

Flexible licensing options to access the features you need in your Atlassian tools.

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Take control of your projects in Jira.

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Export Jira issues safely without
losing data.

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Project budget management and cost tracking for Jira.

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About us

We help companies grow with Atlassian in a sustainable way.

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History

More than 20 years finding the best software solutions for all teams.

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We are building a great team of professionals. Do you want to join us?

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Events

Learn, network, and engage with industry leaders and Atlassian ecosystem components.

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Podcast

"Por las nubes de Atlassian": All the things surrounding Atlassian Cloud in Spanish.

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Resources

Enrich your knowledge about Atlassian products and our Marketplace apps.

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Let's connect
Rovo

Advanced AI speeding up your business transformation.

Go to Rovo >
Multichannel ITSM with AI

Allow your users to create requests from WhatsApp, Teams, Slack, Telegram, or email.

Go to Multichannel ITSM with AI >
Consulting

We produce results by bringing together objectives, people, processes, and tools.

Go to consulting >
Solutions

We simplify project management, enhance team collaboration, and increase productivity.

Go to Solutions >
Support

We keep your Atlassian tools available and easy to use with reliable technical support.

Go to Support >
Licensing

Flexible licensing options to access the features you need in your Atlassian tools.

Go to Licensing >

ProjectrakProjectrak

Take control of your projects in Jira.

Go to Projectrak >
ExporterExporter

Export Jira issues safely without
losing data.

Go to Exporter >
BudgetyBudgety

Project budget management and cost tracking for Jira.

Go to Budgety >
About us

We help companies grow with Atlassian in a sustainable way.

More information >
History

More than 20 years finding the best software solutions for all teams.

More information >
Join Deiser

We are building a great team of professionals. Do you want to join us?

More information >
Events

Learn, network, and engage with industry leaders and Atlassian ecosystem components.

More information >
Podcast

"Por las nubes de Atlassian": All the things surrounding Atlassian Cloud in Spanish.

More information >
Resources

Enrich your knowledge about Atlassian products and our Marketplace apps.

More information >

Multichannel ITSM solution with AI

Report tickets from any channel with no friction.

Transform your support services experience by allowing users to create requests from WhatsApp, Teams, Slack, Telegram, or email, without changing how your teams work.
Ask for information
Multichannel ITSM solution with AI

What problems does our solution solve?
There are contexts where filling out forms simply doesn’t work, and that’s where a conversational experience powered by AI makes the difference.
Users on the go who can't access the portal

Users on the go who can't access the portal
Poor mobile experience

Poor mobile experience
Long and unintuitive forms

Long and unintuitive forms
Low support portal adoption

Low support portal adoption
Confusion about which channel to use

Confusion about which channel to use
No time to follow the regular process

No time to follow the regular process

Make reporting a ticket as easy as sending a message
Ask for information
ITSM-AI-BG-Deiser

Benefits of integrating AI into your ITSM service

Improve the user experience without adding complexity for your team

AI that understands and structures requests: Transforms natural language messages into fully structured and categorized tickets in JSM.

No changes for agents: Support teams work as usual, with no need to modify processes or configurations.

Ticket intake through everyday channels: WhatsApp, Teams, Slack, Telegram, and email become entry points for support requests.

Keep your existing JSM setup: SLAs, escalations, workflows, and automations continue functioning as usual.

Increased system adoption: Easier access to support improves the end-user experience.

Unified visibility and full traceability: All management remains centralized in Jira Service Management.

We turn messages into actionable tickets

We integrate AI platforms with your Jira Service Management so that natural language messages sent via WhatsApp, Teams, Slack, Telegram, or email are automatically converted into complete, categorized requests. We take care of the entire process: from initial analysis to implementation and continuous improvement, adapting it to your way of working.
1. Functional and technical discovery

1. Functional and technical discovery

We analyze your channels, current JSM configuration, and real use cases to define the best solution.

2. Implementation aligned with your processes

2. Implementation aligned with your processes

We design and deploy the integration directly into your Jira Service Management instance.

3. Ongoing adoption and evolution support

3. Ongoing adoption and evolution support

We assist with onboarding, training, and continuous optimization of the solution.

Make your support system understand what users say

We help you integrate AI without changing how you work.
Ask for a quote

Who is our solution for?
This service is aimed at organizations looking to improve the support experience without disrupting current operations:

Companies already using Jira Service Management to support employees or customers.

Environments with mobile teams that don’t always have easy access to the portal.

Multichannel service desks that need to centralize request management.

Organizations with digital accessibility requirements or diverse entry points.

Expand your support capabilities without complicating your current system

Learn how to bring Jira Service Management to where your users are.
Ask for a demo

Clear your doubts about our multichannel ITSM solution with AI

Tell us about your case and we’ll show you how we can help
Take the first step to:
  • Integrate AI without changing the way your agents work.
  • Improve user experience from day one.
  • Increase system adoption with no extra effort.
  • Reduce time and errors when creating tickets.
  • Centralize everything in Jira Service Management with full traceability.

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