Rovo

Advanced AI speeding up your business transformation.

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Multichannel ITSM with AI

Allow your users to create requests from WhatsApp, Teams, Slack, Telegram, or email.

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Consulting

We produce results by bringing together objectives, people, processes, and tools.

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Solutions

We simplify project management, enhance team collaboration, and increase productivity.

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Support

We keep your Atlassian tools available and easy to use with reliable technical support.

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Licensing

Flexible licensing options to access the features you need in your Atlassian tools.

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ProjectrakProjectrak

Light project portfolio management.

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BudgetyBudgety

Project budget management & cost tracker.

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AllocatyAllocaty

Capacity planner & workload allocation.

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ExporterExporter

Issues & metadata exports from Jira.

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About us

We help companies grow with Atlassian in a sustainable way.

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History

More than 20 years finding the best software solutions for all teams.

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Join Deiser

We are building a great team of professionals. Do you want to join us?

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Events

Learn, network, and engage with industry leaders and Atlassian ecosystem components.

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Podcast

"Por las nubes de Atlassian": All the things surrounding Atlassian Cloud in Spanish.

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Resources

Enrich your knowledge about Atlassian products and our Marketplace apps.

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Privacy Policy

In compliance with applicable data protection regulations, we inform you of the following:

Controller Identification

· Identity: DEISER DESARROLLO E INTEGRACIÓN DE SISTEMAS, S.L., DEISER APPS, S.L. and DEISER CONSULTING AND SOLUTIONS S.L. (hereinafter, “DEISER” or “GRUPO DEISER”). We act as joint controllers, as we jointly determine how to process and manage our website and our commercial communications.

· Phone: +34 912 824 700
· Registered office: Calle Pedro Muñoz Seca, 2, 6th Floor, 28001 Madrid
· Email: dataprotection@deiser.com

Purpose of Processing Your Personal Data

At DEISER, depending on the category of data subject, we process the information you provide for the following purposes:

  • Prospective customers: Manage a potential commercial and/or professional relationship, handle requests for information and/or resolve queries, and send offers about our services and/or products that may be of interest to you.
  • Customers: Manage the commercial and/or professional relationship and send offers about our services and/or products that may be of interest to you.
  • Suppliers: Manage the commercial and/or professional relationship.
  • Candidates: Manage the recruitment process, as defined in the recruitment privacy policy.
  • Website users: Manage the analysis of your browsing data, provided you consent to the use of cookies, in accordance with the cookies policy.

Please note that the processing purposes are carried out jointly by Grupo DEISER (DEISER DESARROLLO E INTEGRACIÓN DE SISTEMAS, S.L., DEISER APPS, S.L. and DEISER CONSULTING AND SOLUTIONS S.L.). Due to corporate changes—now forming a business group—and regarding certain purposes, we act as joint controllers of your personal data, jointly determining how we operate and manage our website, commercial communications, and recruitment processes (as defined in the recruitment privacy policy).

Lawful Basis for Processing

The legal basis for processing your personal data, depending on the category of data subject, may be:

  • Prospective customers:
    • Art. 6.1(b) GDPR: applying, at the data subject’s request, pre-contractual measures (quotes, engagement letters, service offers, etc.).
    • Art. 6.1(f) GDPR: legitimate interest (responding to requests for information or queries).
    • Art. 6.1(a) GDPR: the data subject’s consent (sending offers about our services and/or products as Joint Controllers).
  • Customers:
    • Art. 6.1(b) GDPR: performance of a contract to which the data subject is party.
    • Art. 6.1(f) GDPR: legitimate interest (responding to requests for information or queries).
    • Art. 6.1(a) GDPR: the data subject’s consent (sending offers about our services and/or products as Joint Controllers).
  • Suppliers:
    • Art. 6.1(b) GDPR: performance of a contract to which the data subject is party.
  • Candidates:
    • Art. 6.1(a) GDPR: the data subject’s consent.
  • Website users:
    • Art. 6.1(a) GDPR: the data subject’s consent.

The data we request are adequate, relevant and strictly necessary. You are not obliged to provide them; however, failure to do so may affect the purpose of the service or make it impossible to provide it.

How Long We Keep Your Data

Your data will be kept for the minimum time necessary to properly provide the requested service and to address any liabilities arising from it and any other legal requirements.

Data Disclosure and International Transfers

DEISER will not disclose your data to third parties unless expressly informed. However, certain personal or corporate data about the entity for which you work may be disclosed, under applicable law or due to the contractual relationship with DEISER, to:

  • Public administrations with competence in DEISER’s areas of activity, where required by applicable regulations.
  • Banks and financial institutions for charging contracted services and/or purchased products.

Accordingly, no disclosures of your personal data to third parties will take place, except where legally required, and no international data transfers are carried out. In all cases, the purposes of processing are jointly carried out by Grupo DEISER (DEISER DESARROLLO E INTEGRACIÓN DE SISTEMAS, S.L., DEISER APPS, S.L. and DEISER CONSULTING AND SOLUTIONS S.L.) as joint controllers for the website, commercial communications, and recruitment processes.

Your Rights

Any person has the right to obtain confirmation as to whether DEISER is processing personal data concerning them and, where applicable, the right to access their personal data, the purposes of processing, and the categories of personal data concerned. You also have the right to request rectification of inaccurate data or erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected; consent has been withdrawn; you object to the processing; the data have been processed unlawfully; or erasure is necessary to comply with a legal obligation under EU or Member State law.

You may request restriction of processing where you contest the accuracy of the personal data (for a period enabling the controller to verify the accuracy); the processing is unlawful and you oppose erasure; the controller no longer needs the data but you need them for the establishment, exercise, or defence of legal claims; or you have objected to processing pending verification of whether the controller’s legitimate grounds override yours. In such cases, we will only retain the data for the establishment, exercise, or defence of legal claims.

In certain circumstances and on grounds relating to your particular situation, you may object to the processing. Grupo DEISER will stop processing the data unless there are compelling legitimate grounds, or for the establishment, exercise or defence of legal claims.

You have the right to receive the personal data concerning you, which you have provided to us, in a structured format, and to transmit those data to another controller, where processing is based on consent or where processing is carried out by automated means.

To exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability, and not to be subject to solely automated decisions, please email dataprotection@deiser.com. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD), especially where you have not obtained satisfaction in exercising your rights, via www.aepd.es.

Security and Keeping Your Data Up to Date

To safeguard your personal data, we have adopted all necessary technical and organisational measures to ensure their security and prevent alteration, loss, or unauthorised processing or access, as required by law—while acknowledging that absolute security does not exist. To keep your data up to date, please inform us of any changes.

Confidentiality

DEISER informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any phase of the processing.

Source

The personal data processed on the DEISER website are obtained from the data subject.